The “Ostrich Syndrome”

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“Tom, each time I go into your business I get upset. Some of your employees appear to be detached, they avoid eye contact and do not acknowledge whe...

Recognizing the positive things in our lives

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“True gratitude recognizes how the positive things in our lives – like a success at work – are often due to forces outside of ourselves, particu...

Leaders are to be aware of the type of stories employees tell

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Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...

Budgeting and investing for the results you want

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Do you measure the relationship between the lifetime value of your customers and the cost of acquiring them? A customer’s lifetime value represents ...

Treat your employees like your best customers

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As cliché as the phrase “change is inevitable” may sound, the fact is, people change, their expectations change and their needs change. People do...

Adapting communication style to behavioural style

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Dr Tony Alessandra, in The Platinum Rule, said to “treat others as they wish to be treated”, we must learn to view the world as others see it, ada...

Four behavioural preferences of the Platinum Rule

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Last week we discovered that the Platinum Rule is the better way to achieve customer satisfaction. That in practicing The Golden Rule you only satisfy...

Platinum rule of business

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At some point in your life, a parent or a teacher would have taught you the Golden Rule: Do unto others as you would have them do to you, or, treat pe...

Implementing business change plans

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Charles Darwin said, “It is not the strongest or the most intelligent who will survive, but those who can best manage change”. More than ever busi...

Steps businesses can undertake to ensure successful change management

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The only perpetual phenomenon is change. This statement holds true in every aspect of our business environment. The first half of the year 2020, demon...