Employing marketing strategies to fuel business growth
“Prior to the Singer sewing machine, if you needed to have a new piece of clothing, our mothers had to do it by hand. It took them about a day to ma...
25 October 2019
Employing marketing strategies to fuel business growth
“Prior to the Singer sewing machine, if you needed to have a new piece of clothing, our mothers had to do it by hand. It took them about a day to ma...
18 October 2019
“Wisdom of the Crowds”
Imagine walking around town looking for a place to eat. Four out of six restaurants have people inside eating. The other two are completely empty. Whi...
11 October 2019
Tools Like SWOT and TOWS Can Be Used to Effect Positive Change
You have invited your staff to take a SWOT analysis of the company again and they are not enthused. Every couple of years they go through the wringer ...
04 October 2019
“People will never forget how you made them feel.” – Maya Angelou.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya ...
27 September 2019
Mirco-managers vs Macro-managers
It’s not easy being a great manager. If you under supervise your team, you could end up with disengaged, unproductive people. If you over supervise ...
20 September 2019
“A bad attitude is like a flat tyre. If you don’t change it you’ll never go anywhere.”
Recently, I was assisted by an accounts receivable clerk at a local Hardware Store and I was impressed with the quality of service she gave. The clerk...
13 September 2019
Dropping the ball on customer service
HOW MANY TIMES have you gone in for a doctor’s appointment and waited, and then waited some more? Or, waited for 20 minutes on a Service Advisor wh...
06 September 2019
Creating a Culture of Improvement in your Company
I heard of a company that erected a white board and encouraged employees from all levels within it to constantly watch for and identify opportunities ...
30 August 2019
Sellers no longer have the power. Customers hold the ‘trump card’
In case you don’t know, sellers no longer have the power. Customers hold the ‘trump card’ and their message is ‘give me what I want, how I wan...
23 August 2019
The use of the “Zone of Hospitality Rule” in the workplace
HAVE YOU ever heard of the10 and 5 Rule? The 10/5 Rule, also known as the “Zone of Hospitality Rule, “is a wellknown guiding principle for extendi...
