Is collaboration out of date?

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In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...

Pleasure at someone’s misfortune

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Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly ple...

How to learn and remember customer names

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Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...

Managing information is a problem everyone faces

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Gone are the days when only the elite had the task of managing information daily. Today, regardless of one’s status or age, managing information is ...

Expressing your appreciation to others

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The wise Mother Teresa said “kind words can be short and easy to speak but their echoes are truly endless.” There are few things more heart-warmin...

Employers, be mindful of stories employees tell

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Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...

Effects of poor customer service

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Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the...

Engage your customer!

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Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thin...

Bottom-line Killer

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DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue caus...

A business is a system of systems

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IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of th...