All that glitters is not gold

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We have often heard and no doubt more recently, that all that glitters is not gold. This statement holds true in all spectrum of the business communit...

Consistency Is Key

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Have you ever patronised a business and were impressed by its products and services on one occasion but were disgusted on your next visit? I have had ...

First impression counts

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Customer service experts believe that corporations often have just a few minutes for which a customer can form an impression of their brand. Those few...

What you should have done first, you did last

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Granny said, ‘What you should have done first, you did last’. Our response, ‘Granny it’s better late than never’. This approach has becom...

Your Word Is Your Bond

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At some point in your lives, you may have all experienced trying to get information from a business establishment and being told that they will get ba...

Courage in adversity

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Over the last year a number of businesses in St. Vincent and the Grenadines have been taking a beating. Since March 2020, local businesses have encoun...

You never miss the water until the well runs dry

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Attracting and retaining top talent in an organisation is never an easy task. In fact, talent management is one of the biggest challenges facing compa...

Don’t bite the hand that feeds you

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Vincentians are no stranger to the adage ‘don’t bite the hand that feeds you’. Most can testify of the more senior in our midst urging us not to...

Nothing to fear but fear itself

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Recently, I had the privilege of patronising a small business in an attempt to print and bind a document. After agreeing with the supervisor on what I...

Have we all gone mad?

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Supervisor: “You can’t vex more than me anah! You can’t vex more than me!” Employee: “You can’t tell me that me can’t vex more than y...